Dealershi.....p

You'll understand at the end of my story why I might want to replace the P at the end of dealership to a T. (I didn't proof read since my lunch is over - I'll check it later)


Now that we own a Hyundai, it seems pretty reasonable to go to a Hyundai dealership right? Not so much. They have an online appointment service where you type in the date and time you would like to go in and your contact information; seems easy enough. After 3 attempts and no contact back, I called the dealership on Monday morning to schedule for that evening for an oil change. The gal on the phone took my last name and asked if the vehicle was a Hyundai; I told her yes and she said, "We'll see you at 6pm." I shared my concern with the online appointments not working and was told, "Well, sometimes it works and sometimes it doesn't." So I said, "Maybe the service appointments shouldn't be offered that way if it doesn't work properly." I really doubt she cared. I arrive at the dealership just before my appointment time and drive through an overhang that says "SERVICE", there isn't a single sign that says to "stop here" "pull forward" or anything. Not wanting to be rude and leave my car in the middle of the area, I park in the lot just on the other side of the overhang. I'm getting out of my car when a man calls out to ask if I'm there for service. I tell him yes and he instructs me to pull my car back around and park under the overhang. Well, that would have been a lot less annoying had there been a SIGN. I pull around and he meets me with paperwork; where he makes a comment, "You've never been here before I take it?" He takes down the vehicle information and we step inside. I'm tucking a few things into my purse and the man asks, "Did you take the keys out of the vehicle?" I tell him I was putting my phone and camera cord away. He stretches to look over my shoulder at my car. I feel like I need to turn around to see what he's looking at.... HE LOCKED THE KEYS IN MY CAR!!! He tells me he's going to give the VIN # to the service guys and they will cut a key, but he mentions it will extend my visit - UMMMM it takes Walmart about 2 seconds to cut a key. I go out and call Doug and share my story so far. He can't believe they locked the keys inside either. I hang up and go back inside. The man finishes my paperwork and asks my last name. I spell it for him and he asks, "Wendy?" I say, "No. April." He then tells me they have my appointment booked under Wendy's account. The gal that took my appointment must not have thought 2 people could have the same last name and the same make of car. It's a one in a million shot I tell ya! So he fixes that. And while fixing that tells me when he took the VIN# back to make the key the service guy said, "I can just break into her car using a slim-jim; is your customer standing there?" He tells him I'm standing there and gets a reply, "Oh, well we'll just cut the key then." Finishing the paperwork. He apologizes again for locking the keys in the car and tells me, "We'll get you going as soon as we get that key cut, unless you want to walk away and we can break into it." I sat outside and called Doug to tell him what was happening and I'll be home even later - at this point I'd been waiting 20 minutes for them to cut the key and was told the oil change would take an hour. I stayed near my car until I saw them use a key to open the door. Waiting for the oil to be changed, I paced outside and told my mom the story too; telling her the car just might explode if they work on it. I think I made the guy nervous pacing around. I was pretty bored so I took pictures since I had my camera. I found a bird's nest in the Hyundai sign. My car was finally pulled back around, in one piece and even cleaned. The man brought me to the cashier and apologized for the situation again and said he would pay for the oil change. See, there is a light at the end of the tunnel, but sheesh. So that, my friends, is why we could change the P to a T.